Refund and cancellation policy

Last updated 1 October 2026

How refunds work for Vimitron token packs, what doesn't qualify, and how quickly you'll get your money back. Questions? Contact us through support@vimitron.com.

Summary

You can get a full refund within 7 days of buying a token pack, as long as you haven't used any of the tokens it added.
After 7 days, or once you've used tokens from the pack, the purchase can't be refunded.
Duplicate charges, and payments that didn't add tokens to your account, are always refunded in full.
There are no subscriptions, so there is nothing to cancel and you're never charged again automatically.

When you can get a refund

Unused packs

Ask within 7 days of the payment. Your free daily tokens are always spent before bought tokens, so using only your free tokens doesn't affect your refund. We check your token history to confirm none of the pack's tokens were spent, then remove those tokens from your balance and refund the full amount, including GST.

Payment problems

You were charged more than once for the same pack.
Money left your account but the tokens never appeared, and we can't add them for you.

Most payments that don't go through straight away are completed automatically within a few minutes, so check your balance and the payment history on the Pricing page first. If the tokens still haven't arrived, contact us and we'll either add them or refund you, whichever you prefer.

When we can't refund

More than 7 days have passed since the purchase.
Any tokens from the pack have been used, including on generations you didn't like. AI results vary, and the provider charges us for every generation.
Free daily tokens, sign-up bonus tokens, suggestion rewards and coupon tokens, which you didn't pay for.
Bought tokens that have expired, 365 days after your most recent purchase.
Accounts closed for breaking the Terms of service, such as fraud or abuse.

Failed generations

This isn't a money refund, but it's the most common question. If a video or template generation fails, its tokens go back to your balance automatically. If any other generation fails because of our system or the provider and the tokens weren't returned, contact us with the time and the prompt and we'll add them back.

How to ask for a refund

The Razorpay payment ID or order ID. It's in Razorpay's payment confirmation email or SMS.
The date and amount of the payment.
Why you're asking for a refund.

We reply within 2 working days.

How refunds are paid

Approved refunds are paid through Razorpay to the card, UPI account, bank account or wallet you paid with. We start the refund within 2 working days of approving it. Your bank then usually takes 5 to 7 working days to show it, and sometimes longer. We can't refund to a different account or in cash.

Delivery

Token packs are digital, and nothing is shipped. Tokens are added to your Vimitron account as soon as the payment is confirmed, usually within seconds and at most a few minutes. You'll see them on the Pricing page and in your balance.

Your other rights

This policy doesn't take away any rights you have under Indian consumer protection law, or your right to raise a dispute with your bank or card issuer. Please contact us first, though; it's usually faster.